Can I view my order in a different currency?
Yes, just hover your mouse over the flag at the top of the page to select a different currency. It’s much easier to browse in your own currency. This is just a guide; the actual payment will still be taken in Pound Sterling and the exchange made by your card issuer.
Do you have a physical store?
No can we keep our costs down and offer a wider range of tankards via our online store. If you would like to pop in or collect your tankard just give us a call and we can normally accommodate it.
Do you sell wholesale or do group discounts?
Yes. We supply shops, businesses, pipe bands, competitions and other groups, all at discounted prices. Contact us with your requirements.
Can you send me a preview of my engraving?
Yes, there is a button to click when you place the order to request this. This is normally sent within a few hours or the next morning if placed overnight. You can request as many changes as you like and we will only go ahead with the engraving when you have told us it’s okay. There is no charge for this service, it’s our pleasure!
Where can you engrave on a tankard?
We can engrave on the front (facing a right handed drinker) or on the back (facing away). We can't engrave underneath as neither the tankards nor the equipment is designed for this. We cannot engrave underneath as the surfaces usually carry a makers stamp. We also can't engrave on rims or handles as a general rule.
Do you deliver overseas?
Yes. Choose an international shipping option at checkout. Orders shipped outside the European Union will have the Value Added Tax removed automatically at checkout. You may be liable for import taxes/customs duty in the destination country. More information.
Can the shipping address be different from the billing address?
Yes. We can ship to your workplace to help with delivery or even send a tankard as a gift directly to the recipient. Uncheck the box “Ship to the same address" and enter in your shipping address.
When will my order arrive?
Your total time waiting for your product is a combination of the dispatch time and the shipping time. Check the availability on the product page, and this tells you if it’s in stock for immediate dispatch, or if not, how long it will take. If you see ‘GET IT FAST’ you can get it the next day in the UK. More information.
What is the status of my order?
We like to keep you updated as we make and prepare your tankard for shipping. You'll recieve email updates so that you can follow the progress of your order. If you've also created an account you can log in to view your current order status
My order has been shipped but hasn't arrived?
Oh dear, we’ve had this happen to us and it’s not nice, especially if it’s a gift.
First check the tracking details to see if delivery has been attempted. Even for untracked (economy) post it may be that the parcel has been left with a neighbour or taken back to the delivery depot. Occasionally delays happen in transit outside of our control, thankfully these are rare but when they do happen it doesn’t usually take too long for the parcel to find its way to you. If you need further assistance, catch one of our team on chat.
What will my payment show on my credit card statement?
Your credit or debit card statement will show a payment to 'Accelerate' which is our company name.
