General
Can I get an item urgently?
Can I view my order in a different currency?
Do you have a physical store?
Do you sell wholesale or do group discounts?
Engraving
Can you send me a preview of my engraving?
Why does my chosen product not have a Text Engraving box?
Where will my engraving be placed on my item?
Where can you engrave a tankard?
Can I see any examples of your engraving?
Delivery
Do you deliver overseas?
How much does delivery cost?
How long does delivery take?
Can the shipping address be different from the billing address?
Orders
When will my order arrive?
What is the status of my order?
My order has been shipped but hasn't arrived?
How do I track my order?
What will my payment show on my credit card statement?
Returns
My item is faulty
How do I return an item?
Can I get an item urgently?
Yes. We have a small collection of quaichs that can dispatch in one working day. You can filter our quaichs by dispatch time and our stock is up to date so you’ll be shown the expected dispatch date. If in a rush be sure to select express shipping at checkout to avoid delays in the post.
Yes. Click on the ‘Need help? Chat with us’ live chat link below to get in touch.
Can I view my order in a different currency?
Yes, just hover your mouse over the flag at the top of the page to select a different currency. It’s much easier to browse in your own currency. This is just a guide, the actual payment will still be taken in Pound Sterling and the exchange made by your card issuer.
Do you have a physical store?
No can we keep our costs down and offer a wider range of tankards via our online store. If you would like to pop in or collect your tankard just give us a call and we can normally accommodate it.
Do you sell wholesale or do group discounts?
Yes. We supply shops, businesses, pipe bands, competitions and other groups, all at discounted prices. Contact us with your requirements.
Can you send me a preview of my engraving?
Yes, there is a button to click when you place the order to request this. This is normally sent within a few hours or the next morning if placed overnight. You can request as many changes as you like and we will only go ahead with the engraving when you have told us its okay. There is no charge for this service, its our pleasure!
Why does my chosen product not have a Text Engraving box?
We cannot have this product engraved for you but we may have a similar item.. Pop back to the range to check, where engraving is available you'll always be shown the text box. Use the live chat function if you need help with this.
Where will my engraving be placed on my item?
In the most practical and aesthetically pleasing place. The engraver will make that decision. If you have a particular wish regarding placement, explain this in the ‘Additional Instructions’ box. If technically possible, we will follow your preferences. In most cases we will engrave on the FRONT of the tankard. The FRONT faces a right hand drinker and the BACK faces away.
Where can you engrave a tankard?
We can engrave on the front (facing a right-handed drinker) or on the back (facing away). We can't engrave underneath as neither the tankards nor the equipment are designed for this. We cannot engrave underneath as the surfaces usually carry a makers stamp. We also can't engrave on rims or handles as a general rule.
Can I see any examples of your engraving?
Yes, whilst highly polished pewter is hard to photograph we try to add as many examples as we can to our Facebook page. Its updated regularly and you can view it here https://www.facebook.com/buyatankard/
Do you deliver overseas?
Yes. Choose an international shipping option at checkout. Orders shipped outside the European Union will have the Value Added Tax removed automatically at checkout. You may be liable for import taxes/customs duty in the destination country. More information. Note we are not currently shipping to the EU.
How much does delivery cost?
See an estimate of shipping costs by selecting an item and clicking “add to cart”. Use the “Estimate Shipping and Tax” form to “Get A Quote”.
When will my order arrive?
The total waiting time for your product is a combination of the dispatch time and the shipping time. Check the availability on the product page, and this tells you if it’s in stock for immediate dispatch, or if not, how long it will take. We normally dispatch same day if ordered by midday or otherwise the following day. Note Royal Mail 48 is not a guaranteed or tracked service and whilst the aim is to deliver in 48 hours its not a contractual obligation and can take longer.
Can the shipping address be different from the billing address?
Yes. We can ship to your work place to help with delivery or even send a quaich as a gift directly to the recipient. Uncheck the box “Ship to the same address" and enter in your shipping address.
When will my order arrive?
Your total delivery time is a combination of the item dispatch time and the shipping time. Our usual dispatch time for non engraved items is same day, for engraved items we normally dispatch same day if ordered by midday or otherwise the following day. Some items are custom made before being dispatched - check item descriptions for details. More information.
What is the status of my order?
We'll update the status of your order at each step until it gets sent out to you. We'll send you an email to confirm the new status, and you can check it by logging into your account.
My order has been shipped but hasn't arrived?
Oh dear, we’ve had this happen to us and it’s not nice, especially if it’s a gift.
First check the tracking details to see if delivery has been attempted. Even for untracked (economy) post it may be that the parcel has been left with a neighbour or taken back to the delivery depot. It's best to check with them just in case a card has not been left.
Occasionally delays happen in transit outside of our control, thankfully these are rare but when they do happen it doesn’t usually take too long for the parcel to find its way to you. If you need further assistance, catch one of our team on chat.
How do I track my order?
You will receive an email with the dispatch date and name of the courier. It has a tracking reference number and a link to the courier’s website. Click on the link and enter your tracking number.
Detailed information on all methods of delivery is on our delivery page.
Note that unless you choose a tracked service such as Royal Mail Special Delivery the 'tracking number' is in fact a proof of delivery service and will only update on an attempted delivery.
What will my payment show on my credit card statement?
Your credit or debit card statement will show a payment to 'Accelerate Leadership Ltd' which is our company name.
My item is faulty
Please don't worry if your item is faulty we'll exchange or refund this for you. It's always best to check with us upon noticing a fault as sometimes this is simply a feature of the product. Please contact us with a description of the fault or send us a photo, and we can help.
How do I return an item?
To find out how to return an item, please view our returns page.
