FAQs

FAQs

Find answers to our most popular questions below.

General

Can I get an item urgently?

Can I view my order in a different currency?

Do you have a physical store?

Do you sell wholesale or do group discounts?

Engraving

Can you send me a preview of my engraving?

Why does my chosen product not have a Text Engraving box?

Where will my engraving be placed on my item?

Where can you engrave on a tankard?

Delivery

Do you deliver overseas?

How much does delivery cost?

Can the shipping address be different from the billing address?

Orders

When will my order arrive?

What is the status of my order?

My order has been shipped but hasn't arrived?

How do I track my order?

What will my payment show on my credit card statement?

Returns

My item is faulty

How do I return an item?

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Can I get an item urgently?

Yes. We stock over 100 different tankards that even with engraving can be sent out in 1 working day. Our stock is updated automatically so you’ll see the current stock levels. If you need something in a rush we recommend express shipping to avoid delays in the post.

If you ever need to check on a special order item just click on the ‘Need help? Chat with us’ live chat link below to get in touch with one of our friendly team members.

 

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Can I view my order in a different currency?

Yes. You can see prices in Pounds Sterling, Euros, US Dollars, Canadian Dollars or Australian Dollars. Hover over the flag at the top and click on your preferred currency. Your card issuer will convert your charge to Pounds because we use Sterling.

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Do you have a physical store?

Not at this time. We have chosen to specialise in trading online, unlimited by location.

If you're in the area and you would like to collect an order, please select the collection option at checkout. We'll then send you an email to let you know your order is ready for collection.

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Do you sell wholesale or do group discounts?

Yes. We supply shops, businesses, breweries, beer clubs and other groups, all at discounted prices. Contact us with your requirements.

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Can you send me a preview of my engraving?

No need. See your text online with our Preview function. Enter your text in the ‘Text Engraving’ box. Choose any font from the list, click ‘Preview’. Happy? Click ‘use this font’. Not sure? Click any/each font on the list until you are happy, then click ‘use this font’.

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Why does my chosen product not have a Text Engraving box?

We cannot have this product engraved for you. There may be a similar item that can be engraved though.  Use the live chat function if you need help with this.

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Where will my engraving be placed on my item?

In the most practical and aesthetically pleasing place. The engraver will make that decision. If you have a particular wish regarding placement, explain this in the ‘Additional Instructions’ box. If technically possible, we will follow your preferences.

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Where can you engrave on a tankard?

On the outside of the body of the tankard, front or back. Front is facing when a right handed person holds the tankard. If you wish engraving on the base or handle, you could ask locally.

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Do you deliver overseas?

Yes. Choose an international shipping option at checkout. Orders shipped outside the European Union will have the Value Added Tax removed automatically at checkout. You may be liable for import taxes/customs duty in the destination country. More information.

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How much does delivery cost?

See an estimate of shipping costs by selecting an item and clicking “add to cart”. Use the “Estimate Shipping and Tax” form to “Get A Quote”. Remember economy delivery in the UK is free!

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Can the shipping address be different from the billing address?

Yes. We can ship to your work place to help with delivery or even send a tankard as a gift directly to the recipient.  Uncheck the box “Ship to the same address" and enter in your shipping address.

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When will my order arrive?

Your total time waiting for your product is a combination of the dispatch time and the shipping time. Check the availability on the product page, and this tells you if it’s in stock for immediate dispatch, or if not, how long it will take. If you see ‘GET IT FAST’ you can get it the next day in the UK. More information.

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What is the status of my order?

We like to keep you updated as we make and prepare your tankard for shipping. You'll recieve email updates so that you can follow the progress of your order. If you've also created an account you can log in to view your current order status. You can get more info on what the statuses mean here.

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My order has been shipped but hasn't arrived?

Oh dear, we’ve had this happen to us and it’s not nice, especially if it’s a gift.

First check the tracking details to see if delivery has been attempted. Even for untracked (economy) post it may be that the parcel has been left with a neighbour or taken back to the delivery depot. Occasionally delays happen in transit outside of our control, thankfully these are rare but when they do happen it doesn’t usually take too long for the parcel to find its way to you.   If you need further assistance, catch one of our team on chat.

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How do I track my order?

You receive an email with the dispatch date and name of the courier. It has a tracking reference number and a link to the courier’s website. Click on the link and enter your tracking number.
Detailed information on all methods of delivery is on our delivery page.

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What will my payment show on my credit card statement?

Your credit or debit card statement will show a payment to 'Accelerate' which is our company name.

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My item is faulty

Please don't worry if your item is faulty we'll quickly arrange an exchange or refund for you.

Tankards are individually handmade and are not always identical so it's best to send a picture to us to advise further. It may be that it's not a fault. Check out how our tankards are made here. If it’s a genuine error, return it for replacement or refund.

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How do I return an item?

To find out how to return an item, please view our returns page.